In the bustling digital marketplace, time is of the essence, especially when it comes to engaging with customers. Goodcall, a fresh player in the tech landscape, has emerged as a beacon of hope for local merchants striving to improve their customer service. By harnessing the power of artificial intelligence, Goodcall is revolutionizing the way small businesses manage incoming calls, aiming to mitigate the longstanding issue of unanswered phone calls that plague an estimated 30 million small businesses across America.

The Challenge: Unanswered Calls and Lost Opportunities

It’s no secret that for many small businesses, every call is significant. Unfortunately, statistics reveal a staggering reality: a whopping 60% of inbound calls to local businesses go unanswered. This gap not only frustrates potential customers but also translates to lost opportunities and revenue for the businesses themselves. Goodcall’s founder, Bob Summers, a former Google executive, recognized this pressing issue firsthand and set out to create a solution that puts the focus back on communication.

Goodcall’s Innovative Approach

Goodcall’s cloud-based conversational platform is designed to alleviate the burden of customer inquiries. Here’s how it operates:

• AI-Driven Call Management: This free service employs advanced AI technology to handle incoming calls seamlessly, allowing small business owners to focus on their core operations.
• Customizable Setup: Merchants can get started in just a few minutes, even obtaining a localized phone number to separate business calls from personal ones.
• Multilingual Support: Currently available in English, Goodcall plans to expand support to Spanish, French, and Hindi by 2022, ensuring inclusivity for diverse business environments.
• Voice Customization: Users can choose from multiple assistant voices, making interactions feel more personalized.
• Sentiment Analysis: Goodcall goes a step further by gauging consumer sentiment during calls, providing invaluable insights for improving customer service.

Flexible Pricing for Diverse Needs

Goodcall caters to a wide range of needs through its tiered service options:

• Freemium Model: Ideal for solopreneurs and small business owners, offering up to 500 minutes per month for free.
• Pro Plan: Available for $19 per month, it accommodates up to five additional staff members and locations.
• Premium Plan: For $49 per month, businesses can enjoy unlimited access for multiple staff members and locations, perfect for scaling operations.

During its beta period, Goodcall demonstrated its potential by processing several thousand calls monthly, proving the platform’s effectiveness and relevance.

Strategic Partnerships for Enhanced Reach

The recent partnership with Yelp marks a significant milestone for Goodcall. By leveraging Yelp’s extensive database of local businesses, Goodcall can facilitate a smoother integration process for merchants, effectively enhancing its reach and customer base. With more than 500,000 businesses opening during the pandemic, this partnership becomes particularly crucial in providing these establishments with the tools they need to thrive.

Summers emphasizes, “We are bringing technology into an industry that hasn’t innovated since the 1980s, democratizing conversational AI for small businesses that are the main drivers of job creation.” This focus on innovation not only showcases Goodcall’s commitment to local merchants but also reflects a broader trend in technology as investment in AI startups continues to soar.

Conclusion: A New Dawn for Small Business Communication

The persistent problem of unanswered customer calls can no longer be ignored. With Goodcall’s groundbreaking platform, small businesses can transform their communication processes from a burden into an opportunity, ensuring they never miss a chance to engage with customers. As this startup continues to refine its services and expand its reach, one thing is clear: the future looks promising for the 30 million small businesses across America striving for excellence in customer service.

At fxis.ai, we believe that such advancements are crucial for the future of AI, as they enable more comprehensive and effective solutions. Our team is continually exploring new methodologies to push the envelope in artificial intelligence, ensuring that our clients benefit from the latest technological innovations.

For more insights, updates, or to collaborate on AI development projects, stay connected with fxis.ai.